#1
Which of the following is a common cause of workplace conflict?
Effective communication
Clear job roles and responsibilities
Lack of communication or miscommunication
Team-building activities
#2
What role does empathy play in workplace conflict resolution?
It exacerbates conflicts
It fosters understanding and connection
It encourages competition
It leads to avoidance
#3
What is the purpose of a workplace ombudsman?
To enforce strict rules and regulations
To investigate conflicts and assign blame
To provide a confidential and impartial resource for conflict resolution
To promote competition among employees
#4
What is the primary goal of a conflict resolution training program in the workplace?
To promote competition among employees
To escalate conflicts
To provide tools and skills for effectively managing and resolving conflicts
To encourage avoidance of conflicts
#5
What is the purpose of a peer mediation program in the workplace?
To promote competition among peers
To escalate conflicts
To empower employees to mediate conflicts between their colleagues
To ignore conflicts and let them resolve themselves
#6
What is a potential consequence of unresolved workplace conflict?
Increased teamwork and collaboration
Improved employee morale
Decreased productivity and job satisfaction
Enhanced organizational culture
#7
Which conflict resolution approach involves finding a middle ground and compromising?
Collaboration
Avoidance
Competing
Compromise
#8
Which of the following is a proactive approach to preventing workplace conflicts?
Ignoring issues until they escalate
Encouraging open communication
Promoting competition among employees
Avoiding team-building activities
#9
What is the primary purpose of a grievance procedure in employee support?
To escalate conflicts quickly
To resolve conflicts informally
To provide a formal process for addressing employee concerns
To assign blame in conflicts
#10
Which communication skill is crucial for effective conflict resolution?
Selective listening
Active listening
Dominating the conversation
Avoiding eye contact
#11
What is an example of emotional support in the workplace?
Providing constructive feedback
Offering a listening ear during difficult times
Setting clear performance expectations
Assigning challenging tasks
#12
In the context of conflict resolution, what is the significance of active listening?
Ignoring the other person's perspective
Focusing solely on verbal communication
Understanding and acknowledging the speaker's viewpoint
Interrupting to express one's own opinions
#13
What is the role of a mediator in conflict resolution?
To take sides and support one party
To escalate conflicts
To facilitate communication and assist parties in reaching a resolution
To avoid conflicts altogether
#14
Which factor contributes to a positive organizational culture and, consequently, reduces conflicts?
Lack of communication
Diversity and inclusion
Rigid hierarchy
Avoidance of feedback
#15
What is the significance of setting clear expectations in conflict resolution?
To create confusion and misunderstandings
To avoid addressing conflicts
To provide a foundation for understanding and collaboration
To escalate conflicts