Conflict Resolution and Crisis Management Quiz

Test your knowledge on conflict resolution strategies & crisis management techniques. Answer questions on goals, strategies, and characteristics.

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Which of the following is a primary goal of conflict resolution?

To escalate the conflict

To avoid addressing the conflict

To find a mutually acceptable solution

To assign blame

What is the first step in crisis management?

Developing a crisis communication plan

Identifying potential crises

Implementing crisis response strategies

Training employees on crisis procedures

What is the purpose of a crisis communication plan?

To create confusion

To delay the release of information

To provide clear and timely information during a crisis

To ignore stakeholders' concerns

Which of the following is a characteristic of a crisis?

Predictability

Routine occurrence

Minimal impact

Urgency

What is the primary purpose of negotiation in conflict resolution?

To escalate the conflict

To assert dominance over the other party

To find a mutually acceptable solution

To avoid addressing the conflict

Which conflict resolution strategy involves both parties giving up something to reach a compromise?

Collaboration

Compromise

Avoidance

Competition

In crisis management, what does the acronym 'SWOT' stand for?

Strengths, Weaknesses, Opportunities, Threats

Safety, Warning, Order, Time

Strategic, Widespread, Operational, Tactical

Sensitivity, Watchfulness, Ongoing, Teamwork

Which of the following is NOT a stage of conflict escalation?

Latent conflict

Perceived conflict

Manifest conflict

Resolved conflict

What is the purpose of a crisis management plan?

To eliminate all potential crises

To effectively respond to crises as they arise

To assign blame for crises

To ignore crises until they become unmanageable

#10

Which conflict resolution approach focuses on accommodating the needs of the other party at the expense of one's own needs?

Collaboration

Accommodation

Avoidance

Competition

#11

Which of the following is a characteristic of an effective crisis management team?

Limited expertise

Inflexibility

Hierarchical decision-making

Clear communication channels