#1
Which of the following is a primary goal of conflict resolution?
To find a mutually acceptable solution
ExplanationFinding mutual agreement
#2
What is the first step in crisis management?
Identifying potential crises
ExplanationRecognizing potential problems
#3
What is the purpose of a crisis communication plan?
To provide clear and timely information during a crisis
ExplanationEnsuring effective communication
#4
Which of the following is a characteristic of a crisis?
Urgency
ExplanationPressing nature of the situation
#5
What is the primary purpose of negotiation in conflict resolution?
To find a mutually acceptable solution
ExplanationSeeking mutual agreement
#6
Which conflict resolution strategy involves both parties giving up something to reach a compromise?
Compromise
ExplanationBoth sides make concessions
#7
In crisis management, what does the acronym 'SWOT' stand for?
Strengths, Weaknesses, Opportunities, Threats
ExplanationAnalyzing internal and external factors
#8
Which of the following is NOT a stage of conflict escalation?
Resolved conflict
ExplanationConflict resolution stage
#9
What is the purpose of a crisis management plan?
To effectively respond to crises as they arise
ExplanationGuiding crisis response
#10
Which conflict resolution approach focuses on accommodating the needs of the other party at the expense of one's own needs?
Accommodation
ExplanationPrioritizing others' needs
#11
Which of the following is a characteristic of an effective crisis management team?
Clear communication channels
ExplanationTransparent communication