#1
What is a common cause of workplace conflicts?
Effective communication
Collaboration
Miscommunication
Team-building
#2
What is the primary goal of conflict resolution?
Winning the argument
Ending the relationship
Finding a solution
Assigning blame
#3
Which conflict resolution style focuses on finding a middle ground and compromise?
Avoiding
Competing
Collaborating
Compromising
#4
Which factor is essential for effective conflict resolution in a team?
Hierarchy
Communication
Isolation
Competition
#5
In conflict resolution, what does the term 'win-win' situation mean?
One party wins while the other loses
Both parties find a mutually beneficial solution
Avoiding the conflict entirely
Forcing one's viewpoint on others
#6
What is the role of empathy in conflict resolution?
Ignoring others' feelings
Understanding and sharing others' feelings
Suppressing emotions
Blaming others
#7
Which conflict resolution style is characterized by a high degree of assertiveness and low cooperation?
Collaborating
Accommodating
Competing
Avoiding
#8
Which communication skill is crucial for preventing conflicts?
Active listening
Interrupting others
Imposing opinions
Avoiding eye contact
#9
What is a common mistake to avoid when managing conflicts?
Active listening
Assuming motives
Seeking understanding
Encouraging open communication
#10
Which approach involves addressing the root causes of conflict rather than surface-level issues?
Avoidance
Problem-solving
Competing
Accommodating
#11
What is the significance of setting ground rules in conflict resolution?
Limiting communication
Creating a fair and respectful environment
Encouraging blame
Promoting competition
#12
What is the 'Thomas-Kilmann Conflict Mode Instrument' used for?
Measuring stress levels
Assessing conflict resolution styles
Predicting future conflicts
Ranking team members
#13
What is the key principle of the 'Interest-Based Relational Approach' to conflict resolution?
Focusing on positions
Ignoring underlying interests
Collaborative problem-solving
Win-lose negotiations
#14
What is the importance of cultural competence in conflict management?
Promoting cultural homogeneity
Avoiding diversity
Facilitating effective communication across cultures
Encouraging ethnocentrism