#1
Which model of organizational change focuses on unfreezing, changing, and refreezing stages?
ADKAR Model
Kotter's 8-Step Model
Lewin's Change Model
Prosci's 3-Phase Process
#2
What does the acronym 'SWOT' stand for in the context of organizational analysis?
Systematic Workforce Observation and Testing
Strengths, Weaknesses, Opportunities, Threats
Strategic Workflow Optimization Techniques
Social Work Orientation and Training
#3
Which of the following is a characteristic of a 'learning organization'?
Rigid hierarchical structure
Resistance to change
Openness to new ideas and innovation
Strict adherence to traditional practices
#4
What does the acronym 'OD' stand for in the context of organizational change?
Operational Deployment
Organizational Development
Optimal Decision-making
Outsourcing and Downsizing
#5
What is the primary purpose of a 'pilot program' in the context of organizational change?
Training employees on routine tasks
Testing the change in a controlled environment before full implementation
Analyzing market trends
Conducting employee performance reviews
#6
What is the primary role of a change agent in organizational change?
Enforcing rules and regulations
Implementing routine tasks
Leading and facilitating change
Handling day-to-day operations
#7
Which resistance to change is based on a lack of understanding or information about the change?
Affective resistance
Cognitive resistance
Behavioral resistance
Political resistance
#8
In the context of organizational change, what does 'ROI' typically refer to?
Return on Investment
Risk of Inefficiency
Reorganization of Infrastructure
Resilience of Operations and Innovation
#9
Which of the following is a common source of external resistance to organizational change?
Leadership support
Employee engagement
Market uncertainty
Clear communication
#10
What is the primary focus of the 'Force-Field Analysis' technique in change management?
Assessing financial stability
Identifying driving and restraining forces for change
Evaluating employee performance
Implementing new technologies
#11
In the context of organizational change, what does 'BPR' stand for?
Business Process Reengineering
Balanced Performance Ratio
Budget Planning and Reporting
Behavioral Pattern Recognition
#12
In the context of change management, what is the purpose of a 'communication plan'?
Assigning tasks to team members
Ensuring effective communication about the change
Developing a marketing strategy
Creating financial reports
#13
What is the concept of 'organizational culture' in the context of change management?
The shared values and beliefs within an organization
The financial structure of an organization
The physical layout of office spaces
The number of employees in an organization
#14
Which leadership style is often recommended during times of significant organizational change?
Autocratic leadership
Transactional leadership
Transformational leadership
Laissez-faire leadership
#15
What is the role of a 'change readiness assessment' in the change management process?
Evaluating the success of past changes
Assessing the organization's preparedness for upcoming changes
Monitoring employee performance
Measuring financial stability
#16
What is the purpose of a 'stakeholder analysis' in organizational change?
Identifying individuals or groups affected by the change
Calculating financial gains from the change
Determining the length of the change process
Implementing technological solutions
#17
What is the role of a 'change impact assessment' in the change management process?
Measuring the financial impact of the change
Assessing the potential impact on employees and the organization
Determining the duration of the change process
Conducting market research
#18
Which leadership competency is essential for effective change management?
Micromanagement
Status quo maintenance
Adaptability and flexibility
Authoritarian leadership
#19
What role does 'benchmarking' play in the change management process?
Setting performance standards based on industry best practices
Calculating return on investment
Conducting employee training sessions
Implementing new technologies