#1
Which of the following is NOT a common conflict resolution strategy?
Avoidance
Collaboration
Competition
Submission
#2
Which conflict resolution approach focuses on finding a win-win solution?
Avoidance
Accommodation
Collaboration
Competition
#3
Which of the following is a key component of effective communication in conflict resolution?
Listening actively
Interrupting frequently
Ignoring the other party's perspective
Jumping to conclusions
#4
Which of the following is a primary advantage of using negotiation in conflict resolution?
Increasing hostility between parties
Facilitating communication and understanding
Avoiding conflicts altogether
Imposing solutions unilaterally
#5
What is the primary focus of conflict resolution?
Escalating conflicts
Ignoring conflicts
Resolving conflicts constructively
Avoiding conflicts
#6
What is the primary role of a mediator in conflict resolution?
To impose solutions on conflicting parties
To take sides with one party
To facilitate communication and negotiation
To escalate the conflict
#7
Which leadership style is characterized by a high concern for people and a low concern for production?
Autocratic leadership
Laissez-faire leadership
Democratic leadership
Transactional leadership
#8
What is the term for a conflict resolution technique where both parties give up something to reach a mutually acceptable solution?
Compromise
Collaboration
Accommodation
Avoidance
#9
In conflict resolution, what does the term 'BATNA' stand for?
Best Alternative to a Negotiated Agreement
Basic Agreement to Negotiate Again
Back And To Neutral Again
Better Alternative to Negotiation Agreement
#10
Which of the following is a characteristic of servant leadership?
Authoritarian decision-making
Focus on serving others' needs
Micromanagement
Emphasizing individual goals over group goals
#11
What is the primary goal of conflict management?
To escalate conflicts
To avoid conflicts at all costs
To resolve conflicts constructively
To ignore conflicts and hope they go away
#12
What is the primary goal of a leader using the democratic leadership style?
Maintaining strict control over decision-making
Encouraging participation and collaboration
Focusing solely on task completion
Avoiding responsibility
#13
Which of the following is a characteristic of transformational leadership?
Maintaining the status quo
Transactional exchanges
Inspiring and motivating followers
Using punishment as a motivator
#14
Which leadership style is characterized by giving followers freedom to make decisions?
Autocratic leadership
Laissez-faire leadership
Transactional leadership
Transformational leadership
#15
Which of the following is a characteristic of authentic leadership?
Manipulating others for personal gain
Being inconsistent and unpredictable
Having a strong sense of self-awareness
Avoiding transparency and honesty
#16
Which of the following is a characteristic of adaptive leadership?
Maintaining the status quo
Reinforcing hierarchy
Encouraging innovation and change
Focusing solely on task completion
#17
What is the primary goal of transformative mediation?
To enforce a predetermined solution
To encourage competition between parties
To foster understanding and empowerment
To escalate conflicts