#1
Which of the following is NOT a common conflict resolution strategy?
Submission
ExplanationSubmission is not a strategy commonly used in conflict resolution, as it involves giving in without attempting resolution.
#2
Which conflict resolution approach focuses on finding a win-win solution?
Collaboration
ExplanationCollaboration seeks mutually beneficial solutions, aiming for win-win outcomes.
#3
Which of the following is a key component of effective communication in conflict resolution?
Listening actively
ExplanationActive listening fosters understanding and helps resolve conflicts by ensuring all parties feel heard.
#4
Which of the following is a primary advantage of using negotiation in conflict resolution?
Facilitating communication and understanding
ExplanationNegotiation promotes dialogue, understanding, and the exploration of mutually agreeable solutions.
#5
What is the primary focus of conflict resolution?
Resolving conflicts constructively
ExplanationConflict resolution aims to address conflicts in a way that benefits all parties involved.
#6
What is the primary role of a mediator in conflict resolution?
To facilitate communication and negotiation
ExplanationMediators primarily help parties communicate and negotiate to reach mutually acceptable solutions.
#7
Which leadership style is characterized by a high concern for people and a low concern for production?
Laissez-faire leadership
ExplanationLaissez-faire leadership focuses on people's needs over task completion.
#8
What is the term for a conflict resolution technique where both parties give up something to reach a mutually acceptable solution?
Compromise
ExplanationCompromise involves both parties sacrificing some demands to reach a middle ground.
#9
In conflict resolution, what does the term 'BATNA' stand for?
Best Alternative to a Negotiated Agreement
ExplanationBATNA refers to the best possible course of action if negotiations fail.
#10
Which of the following is a characteristic of servant leadership?
Focus on serving others' needs
ExplanationServant leaders prioritize the needs and development of their followers.
#11
What is the primary goal of conflict management?
To resolve conflicts constructively
ExplanationConflict management aims to resolve disputes in a positive and productive manner.
#12
What is the primary goal of a leader using the democratic leadership style?
Encouraging participation and collaboration
ExplanationDemocratic leaders aim to involve team members in decision-making and foster collaboration.
#13
Which of the following is a characteristic of transformational leadership?
Inspiring and motivating followers
ExplanationTransformational leaders inspire and motivate followers to achieve high levels of performance.
#14
Which leadership style is characterized by giving followers freedom to make decisions?
Laissez-faire leadership
ExplanationLaissez-faire leaders allow followers significant autonomy in decision-making.
#15
Which of the following is a characteristic of authentic leadership?
Having a strong sense of self-awareness
ExplanationAuthentic leaders are self-aware and genuine in their interactions, inspiring trust and confidence.
#16
Which of the following is a characteristic of adaptive leadership?
Encouraging innovation and change
ExplanationAdaptive leaders foster innovation and adaptability, guiding teams through change.
#17
What is the primary goal of transformative mediation?
To foster understanding and empowerment
ExplanationTransformative mediation aims to empower parties and improve their understanding of each other's perspectives.