#1
Which of the following is a form of verbal communication?
Body language
Written text
Facial expressions
All of the above
#2
In conflict resolution, what is the significance of active listening?
To dominate the conversation
To ignore the other party's perspective
To understand and respond effectively
To avoid communication
#3
In conflict resolution, what does the term 'de-escalation' refer to?
Intensifying conflicts
Reducing the intensity of conflicts
Ignoring conflicts
Encouraging conflicts
#4
What is the goal of transformative conflict resolution?
To impose a solution on the conflicting parties
To transform the relationship and perspectives of the parties involved
To avoid conflicts
To perpetuate conflicts indefinitely
#5
In conflict resolution, what does the term 'emotional intelligence' refer to?
Ignoring emotions in conflicts
Understanding and managing emotions effectively
Escalating emotional responses
It has no relevance in conflicts
#6
What is the primary goal of conflict resolution?
To escalate the conflict
To avoid the conflict
To find a mutually acceptable solution
To assign blame
#7
What is an example of structural violence?
Verbal abuse
Discrimination based on race
Physical assault
Natural disasters
#8
Which of the following is an example of microaggression?
A compliment on someone's work
An unintentional derogatory comment
Constructive feedback
Expressing agreement with someone
#9
What is the bystander effect in social psychology?
The tendency to intervene in a conflict
The reluctance of witnesses to help in an emergency
Active participation in group activities
Being a proactive bystander
#10
What is the main focus of community-based conflict resolution?
Individual interests
Community well-being and relationships
Global issues
Personal achievements
#11
Which conflict resolution approach emphasizes finding common ground and shared interests?
Competitive
Collaborative
Avoidant
Compromising
#12
Which communication style is characterized by high assertiveness and low cooperativeness?
Passive
Aggressive
Assertive
Passive-Aggressive
#13
In the context of conflict resolution, what does the term 'win-win' mean?
One party wins, and the other loses
Both parties lose
Both parties win
Neither party wins nor loses
#14
What role does empathy play in conflict resolution?
It intensifies conflicts
It helps in understanding others' perspectives and finding common ground
It creates more conflicts
It is irrelevant to conflict resolution
#15
What is the purpose of restorative justice?
To punish offenders
To repair harm and restore relationships
To escalate conflicts
To create a punitive environment
#16
What is the difference between mediation and arbitration in conflict resolution?
They are synonymous terms
Mediation involves a neutral third party facilitating communication, while arbitration involves a third party making a decision
Arbitration involves negotiation, while mediation involves a binding decision
They both involve legal proceedings
#17
What is the role of cultural competency in conflict resolution?
It creates more cultural conflicts
It is irrelevant to conflict resolution
It helps in understanding and addressing cultural differences
It escalates conflicts