#1
Which of the following is a form of verbal communication?
Written text
ExplanationWritten text represents verbal communication through written language.
#2
In conflict resolution, what is the significance of active listening?
To understand and respond effectively
ExplanationActive listening fosters understanding and effective response during conflict resolution.
#3
In conflict resolution, what does the term 'de-escalation' refer to?
Reducing the intensity of conflicts
ExplanationDe-escalation involves lowering the intensity of conflicts to prevent escalation.
#4
What is the goal of transformative conflict resolution?
To transform the relationship and perspectives of the parties involved
ExplanationTransformative conflict resolution aims to change the relationships and viewpoints of involved parties.
#5
In conflict resolution, what does the term 'emotional intelligence' refer to?
Understanding and managing emotions effectively
ExplanationEmotional intelligence involves comprehending and effectively managing emotions during conflict resolution.
#6
What is the primary goal of conflict resolution?
To find a mutually acceptable solution
ExplanationConflict resolution aims to find solutions acceptable to all parties involved.
#7
What is an example of structural violence?
Discrimination based on race
ExplanationStructural violence includes systemic discrimination against specific groups.
#8
Which of the following is an example of microaggression?
An unintentional derogatory comment
ExplanationMicroaggressions involve subtle, unintentional derogatory comments or actions.
#9
What is the bystander effect in social psychology?
The reluctance of witnesses to help in an emergency
ExplanationThe bystander effect is the phenomenon where individuals are less likely to help in emergencies when others are present.
#10
What is the main focus of community-based conflict resolution?
Community well-being and relationships
ExplanationCommunity-based conflict resolution prioritizes the well-being and relationships within a community.
#11
Which conflict resolution approach emphasizes finding common ground and shared interests?
Collaborative
ExplanationThe collaborative approach seeks to find mutually beneficial solutions by focusing on shared interests.
#12
Which communication style is characterized by high assertiveness and low cooperativeness?
Aggressive
ExplanationAn aggressive communication style prioritizes assertiveness over cooperation.
#13
In the context of conflict resolution, what does the term 'win-win' mean?
Both parties win
ExplanationA 'win-win' outcome benefits all parties involved in conflict resolution.
#14
What role does empathy play in conflict resolution?
It helps in understanding others' perspectives and finding common ground
ExplanationEmpathy enables understanding and reconciliation by considering others' perspectives.
#15
What is the purpose of restorative justice?
To repair harm and restore relationships
ExplanationRestorative justice focuses on repairing harm caused by conflicts and restoring relationships.
#16
What is the difference between mediation and arbitration in conflict resolution?
Mediation involves a neutral third party facilitating communication, while arbitration involves a third party making a decision
ExplanationMediation assists in communication, whereas arbitration involves a third party rendering a decision in conflict resolution.
#17
What is the role of cultural competency in conflict resolution?
It helps in understanding and addressing cultural differences
ExplanationCultural competency enables understanding and addressing cultural variations during conflict resolution.