#1
What is the first step in the problem-solving process?
Identify the problem
Implement the solution
Analyze the problem
Evaluate the solution
#2
Which of the following is NOT a problem-solving technique?
Trial and error
Algorithmic approach
Guessing randomly
Heuristic method
#3
Which of the following is a characteristic of a well-defined problem?
Vague objectives
Ambiguous constraints
Clear parameters
Unstructured data
#4
What is the purpose of brainstorming in problem-solving?
To narrow down options
To evaluate risks
To generate ideas
To implement solutions
#5
What is the main purpose of a decision tree?
To represent decisions and their consequences
To display random choices
To calculate statistical probabilities
To create complex algorithms
#6
In decision making, what is 'satisficing'?
Selecting the best solution among all possible alternatives
Choosing the first satisfactory solution instead of the optimal one
Using statistical models to make decisions
Evaluating the effectiveness of a decision
#7
Which of the following is a characteristic of creative problem-solving?
Rigid thinking
Repetitive solutions
Flexibility
Avoiding risks
#8
What is the 'Five Whys' technique used for in problem-solving?
To analyze root causes
To brainstorm potential solutions
To evaluate alternative approaches
To prioritize objectives
#9
Which of the following is a characteristic of group decision-making?
Reduced diversity of perspectives
Increased time efficiency
Greater likelihood of groupthink
Higher level of individual accountability
#10
What is the purpose of a Pareto chart in problem-solving?
To prioritize issues based on severity
To display historical data trends
To generate random solutions
To perform statistical analysis
#11
What is the primary function of a SWOT analysis in decision making?
To identify internal strengths and weaknesses
To evaluate external opportunities and threats
To create strategic goals
To execute tactical plans
#12
What is 'confirmation bias' in decision making?
Seeking information that confirms preconceptions
Considering all available options equally
Using intuition for decision making
Avoiding emotional influences
#13
Which of the following is NOT a step in the rational decision-making model?
Defining the problem
Considering alternatives
Making an emotional judgment
Evaluating the decision
#14
In decision-making, what is 'bounded rationality'?
Making decisions based on intuition
Considering all possible options without limitation
Using a systematic approach to evaluate choices
Making decisions within constraints of time and information
#15
What is 'escalation of commitment' in decision-making?
Making decisions quickly without full analysis
Continuing to invest resources despite negative outcomes
Seeking advice from others before deciding
Making decisions based solely on past experiences
#16
What is the 'garbage can model' of decision-making?
A model that organizes decision-making processes
A model based on random selection of options
A model where decisions are made haphazardly
A model emphasizing rationality and logic