#1
What is the first step in the problem-solving process?
Identify the problem
ExplanationIdentifying the issue initiates problem-solving.
#2
Which of the following is NOT a problem-solving technique?
Guessing randomly
ExplanationRandom guessing isn't a valid problem-solving approach.
#3
Which of the following is a characteristic of a well-defined problem?
Clear parameters
ExplanationWell-defined problems have clear parameters for resolution.
#4
What is the purpose of brainstorming in problem-solving?
To generate ideas
ExplanationBrainstorming aims to produce a range of ideas.
#5
What is the main purpose of a decision tree?
To represent decisions and their consequences
ExplanationDecision trees map out choices and their outcomes.
#6
In decision making, what is 'satisficing'?
Choosing the first satisfactory solution instead of the optimal one
ExplanationSatisficing is opting for a satisfactory solution over the best.
#7
Which of the following is a characteristic of creative problem-solving?
Flexibility
ExplanationCreative problem-solving requires flexibility.
#8
What is the 'Five Whys' technique used for in problem-solving?
To analyze root causes
ExplanationThe Five Whys method digs into root causes of problems.
#9
Which of the following is a characteristic of group decision-making?
Greater likelihood of groupthink
ExplanationGroup decision-making can lead to groupthink.
#10
What is the purpose of a Pareto chart in problem-solving?
To prioritize issues based on severity
ExplanationPareto charts help prioritize issues by severity.
#11
What is the primary function of a SWOT analysis in decision making?
To identify internal strengths and weaknesses
ExplanationSWOT analysis assesses internal strengths and weaknesses.
#12
What is 'confirmation bias' in decision making?
Seeking information that confirms preconceptions
ExplanationConfirmation bias involves favoring information that aligns with existing beliefs.
#13
Which of the following is NOT a step in the rational decision-making model?
Making an emotional judgment
ExplanationEmotional judgments aren't part of rational decision-making.
#14
In decision-making, what is 'bounded rationality'?
Making decisions within constraints of time and information
ExplanationBounded rationality is making decisions within limitations.
#15
What is 'escalation of commitment' in decision-making?
Continuing to invest resources despite negative outcomes
ExplanationEscalation of commitment is persisting despite unfavorable results.
#16
What is the 'garbage can model' of decision-making?
A model where decisions are made haphazardly
ExplanationThe garbage can model depicts decisions made chaotically.