#1
Which of the following is a primary function of management?
Data analysis
Resource allocation
Product design
Customer service
#2
In the context of organizational behavior, what does 'span of control' refer to?
The number of levels in the hierarchy
The number of employees a manager supervises
The range of products a company offers
The geographical locations of offices
#3
What is the purpose of SWOT analysis in strategic management?
To identify strengths and weaknesses only
To assess opportunities and threats only
To analyze internal and external factors affecting an organization
To calculate financial ratios
#4
What is the concept of 'organizational learning' in the context of business management?
Providing training programs for employees
Adapting and improving through experience and knowledge
Implementing artificial intelligence in the workplace
Outsourcing learning and development functions
#5
Which leadership style is characterized by a hands-off approach, allowing employees to make decisions independently?
Autocratic leadership
Transactional leadership
Transformational leadership
Laissez-faire leadership
#6
What is the definition of organizational culture?
The physical layout of the office
Shared values and beliefs within an organization
The financial performance of a company
The size of the workforce
#7
Which management theorist introduced the concept of the five functions of management?
Frederick Taylor
Max Weber
Henri Fayol
Elton Mayo
#8
Which leadership style focuses on building strong relationships and team collaboration?
Autocratic leadership
Transactional leadership
Transformational leadership
Laissez-faire leadership
#9
What is the primary goal of Total Quality Management (TQM) in business?
Maximizing profits
Minimizing costs
Continuous improvement and customer satisfaction
Expanding market share
#10
Which organizational structure is characterized by a clear hierarchy and centralized decision-making?
Matrix structure
Functional structure
Divisional structure
Hierarchical structure
#11
What is the role of a mission statement in an organization?
To outline short-term goals
To communicate the organization's purpose and values
To provide financial forecasts
To establish performance metrics
#12
Which of the following is a characteristic of a cross-functional team?
Composed of members from the same department
Focused on a single task or project
Limited diversity in skills and expertise
Members from different departments or functional areas
#13
What is the key focus of strategic management?
Daily operations
Long-term goals and objectives
Employee satisfaction
Cost-cutting measures
#14
What is the concept of corporate social responsibility (CSR) in business management?
Maximizing shareholder profits
Minimizing environmental impact
Prioritizing employee benefits
Balancing economic and social goals
#15
What is the Hawthorne effect in organizational psychology?
A motivation theory
A communication model
An economic principle
A productivity experiment phenomenon
#16
In the context of decision-making, what is the difference between programmed and non-programmed decisions?
Programmed decisions are routine and repetitive; non-programmed decisions are one-time, unique decisions
Programmed decisions involve creativity; non-programmed decisions are based on established routines
Programmed decisions are made by top-level management; non-programmed decisions are made by frontline employees
Programmed decisions are strategic; non-programmed decisions are operational
#17
What is the concept of 'glass ceiling' in organizational culture?
An invisible barrier hindering career advancement for certain groups
A transparent office design
A strategy for gender diversity
A leadership development program
#18
Which leadership theory suggests that effective leaders adapt their style based on the situation and the maturity of their followers?
Trait theory
Contingency theory
Behavioral theory
Transformational theory
#19
According to Maslow's Hierarchy of Needs, which needs are considered higher-order needs?
Physiological needs
Safety needs
Social needs
Self-esteem and self-actualization needs