#1
Which communication style focuses on building relationships and collaboration?
Aggressive
Passive
Assertive
Passive-Aggressive
#2
Which communication model involves the sender encoding a message, selecting a channel, and the receiver decoding the message?
Linear communication
Interactive communication
Transactional communication
Feedback communication
#3
What is the purpose of a 'SWOT analysis' in a business communication context?
To assess personal strengths
To evaluate business opportunities
To analyze internal and external factors
To prioritize communication channels
#4
What is the purpose of a 'stakeholder analysis' in communication planning?
To identify potential competitors
To assess the impact on individuals or groups
To determine financial projections
To create promotional materials
#5
What is the significance of the 'noise' factor in the communication process?
It refers to a loud environment
It represents any interference that may distort the message
It indicates strong emotions in communication
It signifies a lack of clarity in the message
#6
What does the acronym 'I-messages' stand for in communication?
Instant Messages
Indirect Messages
Influential Messages
Irritating Messages
#7
In non-verbal communication, what does eye contact generally convey?
Disinterest
Confidence
Fear
Deception
#8
What is the significance of the 'feedback' element in the communication process?
It ensures the receiver agrees with the message
It allows the sender to adjust the message
It guarantees immediate response
It emphasizes the sender's authority
#9
Which of the following is an example of a non-verbal cue in communication?
Written memo
Facial expression
Phone call
Email
#10
In the context of conflict resolution, what does 'compromising' involve?
Winning at any cost
Finding a middle ground
Avoiding the conflict
Ignoring the issue
#11
Which of the following is an active listening technique?
Interrupting frequently
Making assumptions
Reflecting feelings
Avoiding eye contact
#12
What is the primary goal of conflict resolution in professional settings?
Winning at any cost
Maintaining the status quo
Achieving a mutually acceptable solution
Avoiding conflict entirely
#13
What is the role of empathy in effective communication?
It creates distance between individuals
It fosters understanding and connection
It emphasizes competition
It encourages one-sided communication
#14
Which communication strategy involves repeating back the message to confirm understanding?
Reflective listening
Defensive communication
Escalation
Selective perception
#15
What is the primary focus of 'proactive communication' in a professional setting?
Reacting to issues as they arise
Preventing issues before they occur
Defending one's position
Avoiding communication