Telephone Etiquette and Communication Phrases Quiz

Test your telephony skills with questions on phone manners, voicemail etiquette, and professional communication phrases.

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Which of the following is a polite way to answer a phone call?

Yeah?

What?

Hello, how may I help you?

Who is this?

What is the appropriate way to end a phone conversation?

Just hang up abruptly.

Say goodbye and immediately end the call.

Inform the other person that you have to leave and then end the call politely.

End the call without saying anything.

What does 'on hold' mean in telephone etiquette?

Being disconnected from the call.

Having a conversation with someone else while keeping the original caller waiting.

Listening to music or a recorded message while waiting for someone to return to the call.

Switching to a different line during the call.

What is the purpose of using a professional tone in telephone communication?

To sound more important

To build rapport and convey respect

To intimidate the caller

To show authority

What does 'taking a message' mean in telephone etiquette?

Leaving a voicemail

Writing down important information from a caller for someone who is unavailable

Ending the call abruptly

Ignoring the caller's message

Which of the following phrases is NOT appropriate for leaving a voicemail?

Please call me back at your earliest convenience.

I'm calling to remind you of our meeting tomorrow at 9 AM.

This is regarding the package you sent me; it's damaged.

Yo, hit me up when you get this message.

What is the recommended volume level when speaking on the phone?

Whispering

Normal speaking volume

Yelling

Shouting

When should you put your phone on silent or vibrate mode?

During a business meeting

While attending a movie or performance

At a quiet restaurant

All of the above

Which of the following is an appropriate response when you don't understand what the caller is saying?

Pretend to understand and continue the conversation.

Politely ask for clarification or repetition.

Interrupt and change the subject.

End the call abruptly.

#10

Which phrase should you use to introduce yourself on the phone in a professional setting?

Hey, it's me.

Hello, this is [Your Name] from [Your Company].

Yo, what's up?

Hey, it's [Your Name].

#11

In a business setting, which phrase is more appropriate for transferring a call to another colleague?

Hold on a second.

Hey, I'm transferring you.

Please hold while I transfer your call to John.

John, take this call.

#12

What is the appropriate way to handle a call if you are unable to assist the caller?

Hang up the call immediately.

Politely explain the situation and offer to transfer the call to someone who can help.

Tell the caller to call back later.

Keep the caller on hold indefinitely.

#13

What should you do if you accidentally hang up on a caller?

Ignore it and hope they don't call back.

Call them back and apologize for the disconnection.

Pretend it didn't happen and continue with other tasks.

Blame it on technical difficulties and end the conversation.

#14

In a professional setting, what is the appropriate way to answer a call?

Hello?

Hey, what's up?

Good morning/afternoon/evening, [Your Name] speaking. How may I assist you?

Yo, what do you want?