#1
Which of the following is a key component of effective communication?
Active listening
Monopolizing conversations
Interrupting others frequently
Ignoring nonverbal cues
#2
What does EQ stand for in the context of interpersonal skills?
Emotional Quotient
Essential Quality
Effective Quotient
Executive Quota
#3
Which of the following is NOT a component of active listening?
Making eye contact
Thinking about your response while the other person speaks
Paraphrasing what the speaker said
Providing feedback
#4
What is the primary purpose of establishing boundaries in professional relationships?
To create distance between individuals
To maintain respect and clarity
To assert control over others
To limit communication
#5
What is the primary benefit of conflict resolution skills in professional relationships?
Escalating conflicts
Avoiding conflicts at all costs
Navigating and resolving conflicts constructively
Ignoring conflicts
#6
Which of the following is a characteristic of effective teamwork?
Lack of communication
Blaming others for mistakes
Conflict resolution skills
Working independently without coordination
#7
Which of the following is NOT a characteristic of assertive communication?
Respect for others' rights and opinions
Passive tone and language
Direct expression of needs and feelings
Clear and honest expression
#8
What is the primary purpose of feedback in professional relationships?
To criticize and blame
To provide guidance and support
To avoid communication
To assert dominance
#9
Which of the following is an example of a non-verbal communication cue?
Sending an email
Nodding your head
Making a phone call
Writing a letter
#10
What is the significance of empathy in professional relationships?
To manipulate others
To understand and share others' feelings
To ignore others' emotions
To judge others
#11
What does the acronym 'I-message' refer to in communication?
A message that focuses on 'I' statements
A message that focuses on 'You' statements
A message that focuses on 'We' statements
A message that focuses on 'They' statements
#12
Which of the following is NOT a factor influencing perception in interpersonal communication?
Cultural background
Education level
Emotional state
Gender
#13
Which of the following is an example of a microaggression in the workplace?
Offering constructive feedback
Complimenting a colleague on their work attire
Making assumptions based on someone's race or gender
Expressing gratitude for team collaboration
#14
In conflict resolution, what does the 'win-win' approach emphasize?
One party prevailing over the other
Mutual benefit and agreement
Suppressing emotions
Ignoring the conflict
#15
Which of the following is NOT a characteristic of a healthy professional relationship?
Trust and mutual respect
Open communication
Lack of accountability
Support and collaboration
#16
What is the significance of conflict management in professional relationships?
To create chaos
To address conflicts constructively
To avoid conflicts altogether
To escalate conflicts
#17
Which of the following is NOT a technique for active listening?
Reflecting content
Offering solutions immediately
Paraphrasing
Summarizing
#18
What is the importance of cultural competence in professional relationships?
To ignore diversity
To understand and respect cultural differences
To impose one's culture onto others
To discriminate based on cultural backgrounds
#19
Which of the following is a key aspect of effective conflict resolution?
Avoiding the conflict entirely
Winning at all costs
Mutual understanding and compromise
Blaming others for the conflict
#20
Which of the following is a characteristic of effective negotiation?
Lack of compromise
Clear communication and mutual benefit
Imposing demands without discussion
Avoiding discussion