#1
Which of the following is an essential interpersonal skill in the workplace?
Conflict avoidance
Active listening
Isolation
Aggressive communication
#2
What does empathy entail in interpersonal communication?
Indifference towards others' feelings
Understanding and sharing others' feelings
Manipulating others' emotions
Ignoring others' emotions
#3
What is the key to building trust in interpersonal relationships?
Manipulation
Open and honest communication
Isolation
Aggressive behavior
#4
Which of the following is a characteristic of effective interpersonal communication?
Talking more than listening
Ignoring non-verbal cues
Being judgmental
Active listening
#5
Which of the following is a characteristic of active listening?
Interrupting frequently
Avoiding eye contact
Providing feedback
Thinking about your response while the other person speaks
#6
Which of the following is NOT a benefit of effective interpersonal skills in the workplace?
Improved teamwork
Increased conflicts
Enhanced productivity
Better employee relations
#7
What is the primary focus of assertive communication?
Avoiding confrontation at all costs
Expressing one's needs and opinions while respecting others
Forcing one's opinions on others
Being passive and submissive
#8
What is the significance of non-verbal communication in interpersonal interactions?
It has no impact on communication effectiveness
It can reinforce or contradict verbal messages
It only affects written communication
It only affects communication with close friends
#9
Which of the following is NOT a characteristic of effective feedback?
Constructive
Vague
Specific
Timely
#10
Which approach to conflict resolution focuses on finding a mutually beneficial solution?
Win-lose
Lose-lose
Compromise
Avoidance
#11
Which skill involves the ability to manage and resolve conflicts effectively?
Empathy
Active listening
Conflict resolution
Aggressive communication
#12
What is a potential consequence of poor interpersonal skills in the workplace?
Enhanced collaboration
Increased employee morale
Decreased productivity
Improved communication
#13
Which skill involves the ability to understand and manage one's emotions effectively?
Empathy
Emotional intelligence
Active listening
Conflict resolution
#14
What role does self-awareness play in interpersonal skills?
It hinders effective communication
It helps in understanding one's own strengths and weaknesses
It promotes arrogance
It encourages ignorance
#15
Which of the following is NOT a component of effective feedback?
Constructive
Vague
Specific
Timely