#1
Which conflict resolution model focuses on finding a compromise between conflicting parties?
Avoidance
Collaboration
Accommodation
Compromise
#2
In conflict resolution, what does the term 'win-win' situation imply?
One party wins, and the other loses
Both parties lose
Both parties win
No resolution is reached
#3
Which conflict resolution model emphasizes giving in to the other party's wishes to maintain harmony?
Avoidance
Accommodation
Collaboration
Compromise
#4
Which conflict resolution style tends to avoid addressing conflicts directly and may withdraw from the situation?
Collaboration
Avoidance
Accommodation
Compromise
#5
Which communication strategy involves repeating the speaker's words to confirm understanding?
Reflective listening
Active listening
Empathetic listening
Selective listening
#6
What is a common challenge in virtual communication that can lead to conflicts?
Increased face-to-face interaction
Lack of non-verbal cues
Limited access to technology
Decreased reliance on written communication
#7
What is the primary goal of the 'collaboration' conflict resolution style?
Avoiding conflicts altogether
Finding a middle ground
Winning at any cost
Working together for a mutually beneficial solution
#8
In the context of conflict resolution, what does 'BATNA' stand for?
Best Alternative to a Negotiated Agreement
Building Agreements through Negotiation Approach
Balanced Approach to Neutralize Arguments
Bilateral Agreement for Total Negotiation Acceptance
#9
What is a common barrier to effective communication in a team setting?
Open and transparent communication
Active listening
Lack of trust
Regular feedback
#10
What is a key characteristic of assertive communication in conflict resolution?
Being passive and submissive
Being aggressive and confrontational
Expressing thoughts and feelings while respecting others
Avoiding communication altogether
#11
Which conflict resolution approach emphasizes understanding the underlying needs and interests of each party?
Power-based
Interest-based
Rights-based
Distributive
#12
Which communication strategy involves expressing understanding and empathy without necessarily agreeing with the speaker?
Assertive communication
Collaborative communication
Nonviolent communication
Tactical communication
#13
In conflict resolution, what does the term 'mediation' involve?
Imposing a solution on conflicting parties
Facilitating communication to help parties reach their own resolution
Avoiding conflicts to maintain peace
Ignoring conflicts in the hope they will resolve themselves
#14
Which conflict resolution approach focuses on who has more power and authority to determine the outcome?
Rights-based
Interest-based
Power-based
Distributive
#15
In the Thomas-Kilmann Conflict Mode Instrument (TKI), what does 'TKI' stand for?
Team Knowledge Inventory
Total Knowledge Integration
Thomas-Kilmann Index
Total Key Interaction
#16
Which conflict resolution approach focuses on finding solutions that satisfy the interests of all parties involved?
Power-based
Interest-based
Rights-based
Distributive