Automotive Service Industry Roles and Responsibilities Quiz
Test your knowledge on automotive service roles. Explore questions on service advisors, technicians, managers & more.
#1
What is the primary role of a service advisor in the automotive service industry?
Performing vehicle repairs
Interacting with customers and scheduling service appointments
Managing inventory of spare parts
Conducting vehicle inspections
#2
Which of the following is a responsibility of an automotive technician?
Dealing with customer complaints
Selling insurance policies
Diagnosing and repairing vehicle issues
Handling administrative tasks
#3
What does the term 'OEM' stand for in the automotive industry?
Original Engine Manufacturer
Original Equipment Manufacturer
Overhaul Engine Mechanic
Overall Efficiency Manager
#4
What is the purpose of a service manager in an automotive service facility?
Performing vehicle inspections
Hiring and training staff
Conducting market research
Handling customer complaints
#5
What is a 'recall' in the automotive industry?
A scheduled maintenance service
A warranty extension
A request for a vehicle upgrade
A safety-related issue identified by the manufacturer
#6
What is the purpose of a quality control inspector in the automotive manufacturing process?
Testing vehicles for fuel efficiency
Ensuring compliance with safety and quality standards
Managing vehicle warranties
Conducting vehicle deliveries to dealerships
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