#1
What is the primary role of a service advisor in the automotive service industry?
Interacting with customers and scheduling service appointments
ExplanationCustomer interaction and appointment scheduling.
#2
Which of the following is a responsibility of an automotive technician?
Diagnosing and repairing vehicle issues
ExplanationDiagnosing and fixing vehicle problems.
#3
What does the term 'OEM' stand for in the automotive industry?
Original Equipment Manufacturer
ExplanationOriginal Equipment Manufacturer.
#4
What is the purpose of a service manager in an automotive service facility?
Hiring and training staff
ExplanationStaff recruitment and training.
#5
What is a 'recall' in the automotive industry?
A safety-related issue identified by the manufacturer
ExplanationManufacturer-identified safety problems.
#6
What is the purpose of a quality control inspector in the automotive manufacturing process?
Ensuring compliance with safety and quality standards
ExplanationSafety and quality standard adherence.