#1
Which of the following is a non-verbal communication cue?
#2
In the context of communication, what does 'feedback' refer to?
#3
What is the term for a conflict resolution style that involves low assertiveness and high cooperativeness?
#4
Which conflict resolution style involves neither assertiveness nor cooperativeness, essentially avoiding the conflict?
#5
Which stage of conflict is characterized by open and acknowledged conflict between parties?
#6
What is the term for a conflict resolution strategy where both parties compromise to find a middle ground?
#7
In the Johari Window model, what does the 'Open Area' represent?
#8
Which conflict resolution style involves high assertiveness and low cooperativeness?
#9
What is the term for a conflict where both parties perceive that they have the same goal, but there is a disagreement on how to achieve it?
#10
What is the term for the tendency to attribute one's successes to internal factors and failures to external factors?
#11
Which theory suggests that people are motivated by the expectation of rewards and punishments?
#12
Which theory suggests that people are motivated to maintain a level of arousal that is optimal for their functioning?
#13
What is the term for a communication style characterized by being assertive and cooperative?
#14
According to the Social Penetration Theory, what is the term for the outer layer of information that individuals readily share with others?
#15
Which communication barrier is related to making assumptions about others based on their cultural background?
#16
In conflict resolution, what does the acronym 'BATNA' stand for?
#17