Quality Management and Measurement Quiz

Test your understanding of quality management principles, ISO standards, statistical tools, and more with this comprehensive quiz.

Practice Learn Test

Which of the following is NOT a principle of Total Quality Management (TQM)?

Customer Focus

Continuous Improvement

Employee Disengagement

Process Approach

What does the abbreviation 'ISO' stand for in the context of quality management?

International Standards Organization

International Organization for Standardization

Internal Standards Organization

Innovative Standards Organization

Which of the following is NOT a primary category of quality costs?

Prevention costs

Appraisal costs

Internal failure costs

External failure costs

Which of the following is a primary goal of Total Quality Management (TQM)?

Maximizing production output

Minimizing customer satisfaction

Continuous improvement

Reducing employee engagement

What is the primary objective of the Plan-Do-Check-Act (PDCA) cycle in quality management?

To maintain the status quo

To continuously improve processes

To identify external factors affecting quality

To eliminate customer feedback

Which of the following is a statistical tool commonly used for quality management to analyze the relationship between variables?

Histogram

Cause-and-effect diagram

Scatter plot

Pareto chart

In Six Sigma methodology, what does the term 'DMAIC' stand for?

Define, Measure, Analyze, Improve, Control

Design, Monitor, Assess, Implement, Communicate

Document, Monitor, Analyze, Implement, Change

Diagnose, Measure, Align, Innovate, Control

What does the acronym 'SPC' typically refer to in the context of quality management?

Statistical Process Control

Systematic Product Calibration

Structured Performance Check

Standardized Production Cycle

Which quality management theorist introduced the concept of the 'PDCA' cycle, also known as the Deming cycle?

Joseph Juran

W. Edwards Deming

Philip Crosby

Kaoru Ishikawa

#10

What is the primary goal of quality function deployment (QFD) in quality management?

To improve communication among team members

To identify and prioritize customer needs

To reduce production costs

To enforce strict quality standards

#11

Which of the following is NOT one of the seven basic tools of quality?

Flowchart

Check sheet

Poka-Yoke

Control chart

#12

In the context of quality management, what does the acronym 'FMEA' stand for?

Failure Mode and Effects Analysis

Faulty Machinery Evaluation Assessment

Functional Method and Efficiency Analysis

Firm Measurement and Efficiency Appraisal

#13

Who developed the concept of the 'Theory of Constraints' (TOC) as a systematic approach to improving organizational performance?

Peter Drucker

Eliyahu M. Goldratt

Douglas McGregor

Frederick Winslow Taylor

#14

Who is credited with introducing the concept of 'zero defects' in quality management?

W. Edwards Deming

Philip Crosby

Joseph Juran

Kaoru Ishikawa

#15

Which of the following is a core component of the 'Baldrige Criteria for Performance Excellence'?

Six Sigma methodology

Lean manufacturing principles

Total Productive Maintenance (TPM)

Leadership and governance