#1
Which of the following is NOT a principle of Total Quality Management (TQM)?
Employee Disengagement
ExplanationEmployee engagement is a cornerstone principle in TQM.
#2
What does the abbreviation 'ISO' stand for in the context of quality management?
International Organization for Standardization
ExplanationISO sets international standards for quality management.
#3
Which of the following is NOT a primary category of quality costs?
External failure costs
ExplanationExternal failure costs result from defects reaching customers.
#4
Which of the following is a primary goal of Total Quality Management (TQM)?
Continuous improvement
ExplanationTQM aims for ongoing enhancement of processes.
#5
What is the primary objective of the Plan-Do-Check-Act (PDCA) cycle in quality management?
To continuously improve processes
ExplanationPDCA fosters iterative improvement of processes.
#6
Which of the following is a statistical tool commonly used for quality management to analyze the relationship between variables?
Scatter plot
ExplanationScatter plots visualize correlations between variables.
#7
In Six Sigma methodology, what does the term 'DMAIC' stand for?
Define, Measure, Analyze, Improve, Control
ExplanationDMAIC is a structured problem-solving approach.
#8
What does the acronym 'SPC' typically refer to in the context of quality management?
Statistical Process Control
ExplanationSPC involves monitoring and controlling processes.
#9
Which quality management theorist introduced the concept of the 'PDCA' cycle, also known as the Deming cycle?
W. Edwards Deming
ExplanationDeming emphasized continuous improvement through PDCA.
#10
What is the primary goal of quality function deployment (QFD) in quality management?
To identify and prioritize customer needs
ExplanationQFD aligns products with customer requirements.
#11
Which of the following is NOT one of the seven basic tools of quality?
Poka-Yoke
ExplanationPoka-Yoke is an error-prevention technique.
#12
In the context of quality management, what does the acronym 'FMEA' stand for?
Failure Mode and Effects Analysis
ExplanationFMEA identifies and mitigates potential failures.
#13
Who developed the concept of the 'Theory of Constraints' (TOC) as a systematic approach to improving organizational performance?
Eliyahu M. Goldratt
ExplanationGoldratt's TOC focuses on removing bottlenecks.
#14
Who is credited with introducing the concept of 'zero defects' in quality management?
Philip Crosby
ExplanationCrosby advocated for zero tolerance for defects.
#15
Which of the following is a core component of the 'Baldrige Criteria for Performance Excellence'?
Leadership and governance
ExplanationBaldrige Criteria emphasize strong leadership.