#1
Which of the following is NOT a strategy for conflict resolution?
Avoidance
Collaboration
Escalation
Compromise
#2
What is a common cause of workplace conflicts?
Clear communication
Shared goals
Diverse perspectives
Team cohesion
#3
Which conflict management style focuses on assertiveness and cooperation?
Avoidance
Accommodation
Competition
Collaboration
#4
What is a key benefit of using negotiation in conflict resolution?
It always leads to a win-win outcome
It preserves relationships
It avoids the need for compromise
It requires no preparation
#5
What is a disadvantage of using the accommodation conflict management style?
It can lead to win-win solutions
It may result in resentment
It fosters collaboration
It encourages assertiveness
#6
Which of the following is a symptom of unresolved conflict?
Increased productivity
Improved morale
Increased absenteeism
Enhanced teamwork
#7
Which conflict resolution technique involves the imposition of a solution by a neutral third party?
Mediation
Negotiation
Arbitration
Collaboration
#8
What is a potential consequence of unresolved conflict in a team?
Increased cohesion
Enhanced creativity
Decreased productivity
Improved communication
#9
Which conflict resolution technique involves a neutral third party facilitating communication between parties?
Mediation
Collaboration
Arbitration
Competition
#10
In the conflict management process, what does the 'norming' stage involve?
Bringing conflicting parties together to discuss the issues
Reaching an agreement through compromise
Establishing rules and expectations for behavior
Resolving the conflict with a neutral third party
#11
Which approach to conflict resolution emphasizes understanding the underlying interests of both parties?
Competitive approach
Integrative approach
Distributive approach
Collaborative approach
#12
What is a characteristic of destructive conflict?
Enhanced communication
Increased understanding
Focus on issues rather than personalities
Undermining trust and relationships
#13
Which conflict management style involves high assertiveness but low cooperation?
Avoidance
Accommodation
Competition
Collaboration
#14
What is a characteristic of compromise as a conflict resolution strategy?
It results in a win-win outcome
It requires one party to give in completely
It involves avoiding the conflict altogether
It focuses solely on the interests of one party