#1
Which of the following is an example of interpersonal conflict?
A disagreement between siblings over household chores.
ExplanationInterpersonal conflict occurs between individuals within a relationship.
#2
Which type of conflict involves a struggle between a character and an outside force?
External conflict
ExplanationExternal conflict involves a character pitted against an outside force or circumstance.
#3
Which of the following is NOT a stage in the conflict resolution process?
Denial
ExplanationDenial is not typically considered a stage in the conflict resolution process.
#4
Which of the following is an example of cultural conflict?
A clash of values between generations.
ExplanationCultural conflict involves disagreements stemming from differing cultural values, norms, or beliefs.
#5
Which conflict resolution style involves high assertiveness and low cooperation?
Competing
ExplanationCompeting involves prioritizing personal goals over the needs of others.
#6
What is a characteristic of intrapersonal conflict?
It occurs within an individual's mind.
ExplanationIntrapersonal conflict is internal, involving conflicting thoughts or emotions within oneself.
#7
In negotiation theory, what is the 'win-win' approach to conflict resolution?
Both parties seek mutual benefit and compromise.
ExplanationThe 'win-win' approach aims for a resolution where all parties gain and compromises are made.
#8
What is a common characteristic of conflict escalation?
Use of aggressive language and behavior.
ExplanationConflict escalation often involves heightened emotions and aggressive actions.
#9
What is the primary goal of conflict management?
To resolve conflicts constructively.
ExplanationConflict management aims to address conflicts in a way that promotes positive outcomes and resolutions.
#10
What is the primary difference between substantive and affective conflicts?
Substantive conflicts involve tangible issues; affective conflicts involve emotions.
ExplanationSubstantive conflicts concern tangible matters, while affective conflicts involve emotional tension.
#11
Which of the following is an example of organizational conflict?
Two employees disagreeing over project deadlines.
ExplanationOrganizational conflict arises within a workplace setting, often involving disagreements over tasks or policies.
#12
What is a distinguishing feature of conflict transformation?
It focuses on structural changes and reconciliation.
ExplanationConflict transformation seeks to address conflicts at their root causes, often through structural changes and reconciliation efforts.
#13
What is the difference between distributive and integrative bargaining?
Distributive bargaining involves fixed resources; integrative bargaining involves expanding the resources.
ExplanationDistributive bargaining divides fixed resources, while integrative bargaining seeks to create value and expand resources for mutual benefit.
#14
In a negotiation process, what is the 'BATNA' acronym used for?
Best Alternative to a Negotiated Agreement
ExplanationBATNA refers to the best course of action a party can take if negotiations fail to produce a satisfactory agreement.
#15
What is the essence of constructive conflict?
It fosters growth and positive change.
ExplanationConstructive conflict leads to positive outcomes such as growth, innovation, and improved relationships.