#1
Which of the following is a principle of Total Quality Management (TQM)?
Continuous improvement
ExplanationTQM emphasizes continual enhancement.
#2
What does the acronym 'ISO' stand for in the context of quality management?
International Standard Organization
ExplanationISO sets international quality standards.
#3
What is the primary goal of quality management?
To meet or exceed customer expectations
ExplanationCustomer satisfaction drives quality management.
#4
Which quality management approach emphasizes prevention rather than detection of defects?
Total Quality Management (TQM)
ExplanationTQM focuses on defect prevention.
#5
Which of the following is NOT a dimension of product quality according to the 'Kano Model'?
Adaptive
ExplanationAdaptive is not a Kano Model dimension.
#6
What does the acronym 'CTQ' stand for in Six Sigma methodology?
Critical to Quality
ExplanationCTQs are vital to customer satisfaction in Six Sigma.
#7
What is the primary objective of the Cost of Quality (COQ) concept in quality management?
To identify and reduce the costs associated with poor quality
ExplanationCOQ aims to minimize expenses due to poor quality.
#8
Which of the following is a technique used for gathering data on customer preferences and requirements?
Quality Function Deployment (QFD)
ExplanationQFD collects customer input for product development.
#9
Which of the following is a key principle of the Lean Six Sigma methodology?
Continuous improvement
ExplanationContinuous improvement is central to Lean Six Sigma.
#10
Which of the following is NOT one of the '5 Whys' in root cause analysis?
Why did the problem get worse?
Explanation'Why did the problem get worse?' is not a typical '5 Whys' question.
#11
Which of the following is NOT one of the 'Seven Basic Tools of Quality'?
Scatter plot
ExplanationScatter plot is not among the basic quality tools.
#12
In Six Sigma methodology, what does the acronym 'DMAIC' stand for?
Define, Measure, Analyze, Implement, Control
ExplanationDMAIC outlines the Six Sigma process steps.
#13
What is the 'Plan-Do-Check-Act' (PDCA) cycle also known as?
Deming cycle
ExplanationPDCA is named after W. Edwards Deming.
#14
Which of the following is a tool used for quality improvement that involves asking 'Why?' repeatedly?
Ishikawa diagram
ExplanationIshikawa diagram aids in root cause analysis.
#15
Which quality guru is known for developing the '14 Points for Management'?
W. Edwards Deming
ExplanationDeming is renowned for his management principles.
#16
Which statistical distribution is commonly used to analyze the number of defects in a product?
Poisson distribution
ExplanationPoisson distribution is used for defect analysis.
#17
What is the primary goal of benchmarking in quality management?
To compare organizational performance with industry best practices
ExplanationBenchmarking aims to improve performance by comparison.
#18
Which of the following is a tool used for risk management in quality management processes?
Failure Mode and Effects Analysis (FMEA)
ExplanationFMEA identifies and mitigates potential failures.
#19
What does the acronym 'MUDA' refer to in Lean Manufacturing?
Waste
ExplanationMUDA signifies waste in Lean Manufacturing.
#20
Which of the following is a technique used for statistical process control?
Control chart
ExplanationControl charts monitor process variation.
#21
Which of the following is NOT one of the dimensions of service quality in the SERVQUAL model?
Sustainability
ExplanationSustainability is not a dimension in SERVQUAL.
#22
Which of the following is a quality management standard specifically for environmental management systems?
ISO 14001
ExplanationISO 14001 focuses on environmental standards.
#23
In the context of Six Sigma, what does the term 'Black Belt' refer to?
A high-ranking quality management professional
ExplanationBlack Belts are Six Sigma experts.
#24
What does the acronym 'CAPA' stand for in the context of quality management?
Corrective and Preventive Action
ExplanationCAPA addresses and avoids quality issues.
#25
What is the primary purpose of a 'Gemba Walk' in Lean Management?
To observe the workplace and identify improvement opportunities
ExplanationGemba Walks promote direct observation for improvement.