#1
Which of the following is a principle of Total Quality Management (TQM)?
Continuous improvement
ExplanationTQM emphasizes continual enhancement.
#2
What does the acronym 'ISO' stand for in the context of quality management?
International Standard Organization
ExplanationISO sets international quality standards.
#3
What is the primary goal of quality management?
To meet or exceed customer expectations
ExplanationCustomer satisfaction drives quality management.
#4
Which quality management approach emphasizes prevention rather than detection of defects?
Total Quality Management (TQM)
ExplanationTQM focuses on defect prevention.
#5
Which of the following is NOT a dimension of product quality according to the 'Kano Model'?
Adaptive
ExplanationAdaptive is not a Kano Model dimension.
#6
Which of the following is NOT one of the 'Seven Basic Tools of Quality'?
Scatter plot
ExplanationScatter plot is not among the basic quality tools.
#7
In Six Sigma methodology, what does the acronym 'DMAIC' stand for?
Define, Measure, Analyze, Implement, Control
ExplanationDMAIC outlines the Six Sigma process steps.
#8
What is the 'Plan-Do-Check-Act' (PDCA) cycle also known as?
Deming cycle
ExplanationPDCA is named after W. Edwards Deming.
#9
Which of the following is a tool used for quality improvement that involves asking 'Why?' repeatedly?
Ishikawa diagram
ExplanationIshikawa diagram aids in root cause analysis.
#10
Which quality guru is known for developing the '14 Points for Management'?
W. Edwards Deming
ExplanationDeming is renowned for his management principles.
#11
Which of the following is NOT one of the dimensions of service quality in the SERVQUAL model?
Sustainability
ExplanationSustainability is not a dimension in SERVQUAL.
#12
Which of the following is a quality management standard specifically for environmental management systems?
ISO 14001
ExplanationISO 14001 focuses on environmental standards.
#13
In the context of Six Sigma, what does the term 'Black Belt' refer to?
A high-ranking quality management professional
ExplanationBlack Belts are Six Sigma experts.
#14
What does the acronym 'CAPA' stand for in the context of quality management?
Corrective and Preventive Action
ExplanationCAPA addresses and avoids quality issues.
#15
What is the primary purpose of a 'Gemba Walk' in Lean Management?
To observe the workplace and identify improvement opportunities
ExplanationGemba Walks promote direct observation for improvement.