#1
Which of the following is a key principle of Lean methodology in healthcare?
Maximizing patient wait times
Minimizing waste
Increasing administrative overhead
Encouraging redundant processes
#2
What does Six Sigma aim to reduce in healthcare processes?
Staff satisfaction
Variability and defects
Patient engagement
Administrative efficiency
#3
What is the primary goal of the Plan-Do-Study-Act (PDSA) cycle in healthcare?
To standardize processes
To continuously improve processes
To reduce patient wait times
To increase administrative tasks
#4
Which of the following is a common tool used for process mapping in healthcare quality improvement?
Fishbone diagram
Scatter plot
Value stream map
Bar chart
#5
What is the primary objective of Total Quality Management (TQM) in healthcare?
Maximizing profits
Minimizing patient satisfaction
Continuous improvement of quality
Reducing staff engagement
#6
Which of the following tools is commonly used in Root Cause Analysis (RCA) in healthcare?
Pareto Chart
Box and Whisker Plot
Histogram
Flowchart
#7
What does DMAIC stand for in the context of Six Sigma methodology?
Define, Measure, Analyze, Implement, Control
Data Management for Improved Accuracy and Consistency
Diagnostic Model for Analyzing Internal Causes
Designing Metrics to Assess Inefficiencies and Compliance
#8
What is the primary focus of the 'Measure' phase in the DMAIC methodology of Six Sigma?
Defining project goals
Analyzing data
Identifying root causes
Quantifying process performance
#9
Which of the following is a technique used in Failure Mode and Effects Analysis (FMEA) to prioritize potential failures?
Critical Path Method (CPM)
Risk Priority Number (RPN)
Control Charts
Value Analysis
#10
Which of the following is a common approach to reducing errors in healthcare through process improvement?
Accepting all errors as inevitable
Blaming individuals for errors
Implementing system-wide changes
Ignoring errors until they become critical
#11
Which of the following is NOT a phase in the Plan-Do-Study-Act (PDSA) cycle?
#12
In Lean methodology, what does 'Kaizen' refer to?
A rapid improvement event
A continuous improvement philosophy
A statistical analysis technique
A root cause analysis method
#13
Which of the following is a key concept in the Theory of Constraints (TOC) for improving healthcare processes?
Minimizing staff training
Maximizing process variability
Identifying and addressing bottlenecks
Increasing inventory levels
#14
In Lean methodology, what does 'Muda' refer to?
Waste
Value
Defect
Variation
#15
Which of the following is a common barrier to implementing quality improvement initiatives in healthcare organizations?
Strong leadership support
A culture of blame
Effective communication
Collaborative teamwork