Principles and Structures of Incident Management Quiz Test your knowledge of incident management principles, processes, and key elements with this quiz. Learn about incident categorization, communication, and the Incident Command System (ICS).
#1
To prevent incidents from occurring
To minimize the impact of incidents on business operations
To punish individuals responsible for incidents
To increase the frequency of incidents
#2
Detection and recording
Incident classification
Resolution and recovery
Post-incident review
#3
To ensure incidents never occur
To document how incidents should be handled
To ignore incidents
To escalate every incident
#4
To fix the incident immediately
To gather initial information and assess the situation
To assign blame for the incident
To escalate the incident to higher authorities
#5
Service Level Management
Security and Logistics Management
System Load Monitoring
Service Level Metrics
#6
To escalate incidents to senior management
To provide technical expertise to resolve incidents
To assign blame for incidents
To ignore incidents
#7
To document incident resolutions
To define the expected response times and responsibilities
To allocate budget for incident handling
To specify the incident severity levels
#8
Root cause analysis
Incident concealment
Incident duplication
Incident normalization
#9
Recovery Time Objective
Root Cause Analysis
Routine Task Oversight
Return to Operation
#10
Handling incidents related to software updates
Managing changes to infrastructure, systems, or applications
Addressing personnel issues during incidents
Documenting incidents for future reference
#11
To assign blame for the incident
To identify opportunities for process improvement
To hide information about the incident
To delay incident resolution
#12
Incident Management Team
Development Team
Customer Support Team
Marketing Team
#13
To handle routine incidents
To manage major incidents and coordinate resolution efforts
To document minor incidents
To ignore incidents until they escalate
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