#1
What is the primary goal of incident management?
To minimize the impact of incidents on business operations
ExplanationMinimize incident impact on business operations.
#2
Which phase of the incident management process involves identifying and logging incidents?
Detection and recording
ExplanationIdentify and log incidents in the Detection and Recording phase.
#3
What is the purpose of creating an incident response plan?
To document how incidents should be handled
ExplanationDocument how incidents should be handled with an incident response plan.
#4
What is the primary role of a first responder in incident management?
To gather initial information and assess the situation
ExplanationFirst responders gather initial info and assess the situation.
#5
What does the term 'SLM' stand for in incident management?
Service Level Management
ExplanationSLM stands for Service Level Management in incident management.
#6
What is the primary role of a technical support team in incident management?
To provide technical expertise to resolve incidents
ExplanationTechnical support provides expertise to resolve incidents.
#7
What is the purpose of a service level agreement (SLA) in incident management?
To define the expected response times and responsibilities
ExplanationDefine response times and responsibilities with SLA.
#8
Which of the following is a key element of the incident management process?
Root cause analysis
ExplanationRoot cause analysis is a key element.
#9
What does the term 'RTO' stand for in incident management?
Recovery Time Objective
ExplanationRTO stands for Recovery Time Objective.
#10
In the context of incident management, what is 'Change Management' primarily concerned with?
Managing changes to infrastructure, systems, or applications
ExplanationChange Management manages infrastructure, system, and app changes.
#11
What is the purpose of conducting a post-incident review?
To identify opportunities for process improvement
ExplanationIdentify process improvement opportunities in post-incident review.
#12
Which team is responsible for coordinating communication during a major incident?
Incident Management Team
ExplanationIncident Management Team coordinates major incident communication.
#13
What is the role of a Major Incident Manager during an incident?
To manage major incidents and coordinate resolution efforts
ExplanationManage and coordinate major incident resolution.