#1
Which of the following is NOT a component of Wellcare Sales Support and Compliance Procedures?
Sales training programs
Customer service guidelines
Marketing strategies
Regulatory compliance measures
#2
What is the primary objective of Wellcare Sales Support and Compliance Procedures?
To increase profits at any cost
To ensure compliance with laws and regulations
To prioritize customer satisfaction over everything else
To avoid competition from other companies
#3
Which department is responsible for overseeing compliance with Wellcare Sales Support and Compliance Procedures?
Human Resources
Marketing
Legal and Compliance
Sales
#4
What action should a Wellcare Sales Representative take if they suspect a potential violation of compliance procedures?
Ignore it and focus on making sales
Report it to their immediate supervisor or compliance officer
Handle it independently to avoid escalation
Discuss it with colleagues for opinions
#5
What is the purpose of a non-disclosure agreement (NDA) in Wellcare Sales Support and Compliance Procedures?
To disclose sensitive information to competitors
To protect confidential information from being shared with unauthorized parties
To increase transparency in sales transactions
To avoid compliance with legal regulations
#6
Which of the following is an example of a compliance breach in Wellcare Sales Support and Compliance Procedures?
Providing accurate information to customers
Engaging in fraudulent activities to boost sales numbers
Adhering strictly to ethical guidelines
Maintaining confidentiality of customer data
#7
What role do audits play in ensuring compliance within Wellcare Sales Support and Compliance Procedures?
To penalize employees for mistakes
To identify areas of non-compliance and implement corrective measures
To reduce sales targets for underperforming employees
To increase competition among sales representatives
#8
What is the purpose of implementing a code of conduct in Wellcare Sales Support and Compliance Procedures?
To discourage honesty and integrity
To establish guidelines for ethical behavior
To promote aggressive sales tactics
To increase competition among employees
#9
In Wellcare Sales Support and Compliance Procedures, what is the significance of 'Know Your Customer' (KYC) guidelines?
To ensure proper handling of customer complaints
To verify the identity of customers and assess their risk factors
To provide discounts and offers to loyal customers
To conduct market research on customer preferences
#10
What is the consequence of failing to comply with Wellcare Sales Support and Compliance Procedures?
Promotion to a higher position
Increased job security
Possible legal action and disciplinary measures
Financial rewards and bonuses
#11
What measures can be taken to ensure ongoing compliance with Wellcare Sales Support and Compliance Procedures?
Regular training sessions for employees
Ignoring compliance issues until they become serious problems
Encouraging unethical sales practices to meet targets
Limiting communication between different departments
#12
How does Wellcare ensure adherence to compliance procedures during sales transactions?
By encouraging deceptive practices
By providing inadequate training to sales representatives
By integrating compliance checks into the sales process
By ignoring compliance altogether
#13
What role does continuous monitoring play in maintaining compliance within Wellcare Sales Support and Compliance Procedures?
To overlook compliance violations
To identify emerging risks and adapt procedures accordingly
To discourage employees from reporting compliance concerns
To increase sales targets
#14
Why is it important for Wellcare Sales Representatives to maintain accurate records of sales activities?
To deceive customers
To provide evidence of compliance with regulations
To avoid responsibility for their actions
To inflate sales figures