#1
Which of the following is NOT a typical driver for organizational change?
Employee satisfaction
ExplanationEmployee satisfaction is usually not a primary driver for organizational change compared to factors like market competition or technological advancements.
#2
Which of the following is a key characteristic of Lewin's three-step model of change?
Unfreezing, changing, and refreezing stages
ExplanationLewin's model involves unfreezing the current state, implementing change, and then refreezing the new state to make it stable.
#3
Which of the following is NOT a dimension of the McKinsey 7-S Framework?
Satisfaction
ExplanationWhile McKinsey's framework includes elements like Strategy, Structure, Systems, Staff, Skills, Style, and Shared Values, it does not directly address satisfaction.
#4
Which of the following is NOT a characteristic of successful change leaders?
Resistance to change
ExplanationSuccessful change leaders typically exhibit qualities like vision, communication skills, and adaptability, rather than resistance to change.
#5
Which of the following is NOT one of the dimensions of the Burke-Litwin Model of Organizational Performance and Change?
Customer Satisfaction
ExplanationWhile the Burke-Litwin Model addresses factors like leadership, strategy, and organizational culture, it does not specifically measure customer satisfaction.
#6
Which strategy focuses on gradual, continuous improvements within an organization?
Incremental change
ExplanationIncremental change involves making small, ongoing adjustments to improve processes or systems over time.
#7
Who proposed the ADKAR model for change management?
Prosci
ExplanationProsci introduced the ADKAR model, which focuses on five key elements of successful change: Awareness, Desire, Knowledge, Ability, and Reinforcement.
#8
Which of the following is NOT a common barrier to organizational change?
Effective communication
ExplanationEffective communication is typically seen as a facilitator rather than a barrier to organizational change.
#9
Which type of organizational change typically involves a major shift in the organization's culture, structure, or strategy?
Transformational change
ExplanationTransformational change is characterized by significant shifts in organizational culture, structure, or strategy, often requiring a deep and widespread adjustment.
#10
Who introduced the concept of 'burning platform' as a metaphor for the sense of urgency needed to drive change?
Daryl Conner
ExplanationDaryl Conner introduced the 'burning platform' concept, highlighting the necessity of urgency in driving organizational change.
#11
Which approach to change management focuses on empowering employees to initiate and implement changes?
Participative strategy
ExplanationThe participative strategy involves involving employees in the decision-making process, empowering them to drive change.
#12
What is the primary focus of the Kotter's Dual-Operating System model?
Balancing short-term performance with long-term change
ExplanationKotter's Dual-Operating System model aims to balance the organization's need for short-term performance while fostering long-term adaptive change.
#13
Which approach to organizational change emphasizes restructuring and changing systems and processes?
Systemic approach
ExplanationThe systemic approach to change management focuses on altering organizational systems, structures, and processes to facilitate desired outcomes.
#14
Which of the following is NOT a component of the Kotter's Dual-Operating System model?
Hierarchical bureaucracy
ExplanationThe Dual-Operating System model focuses on the network structure and entrepreneurial activities, not hierarchical bureaucracy.
#15
In the context of organizational change, what does 'refreezing' refer to?
Solidifying new behaviors
ExplanationRefreezing involves reinforcing and solidifying new behaviors, processes, or structures to make them the new norm within the organization.