#1
Which of the following is NOT a component of interpersonal communication?
Technological devices
ExplanationTechnological devices are not inherent components of face-to-face communication.
#2
What does the 'I' statement represent in conflict resolution?
Expressing one's feelings
Explanation'I' statements focus on personal feelings rather than blaming others.
#3
Which of the following is an example of a nonverbal communication cue?
Facial expression
ExplanationFacial expressions convey messages without words.
#4
What is a common barrier to effective interpersonal communication?
Assumptions and stereotypes
ExplanationAssumptions and stereotypes can hinder understanding and communication.
#5
Which of the following is a characteristic of effective communication in conflict resolution?
Active listening and empathy
ExplanationActive listening and empathy foster understanding and resolution in conflicts.
#6
Which communication style tends to prioritize others' needs over one's own?
Passive
ExplanationPassive communication involves putting others' needs above one's own.
#7
What is the primary goal of active listening in conflict resolution?
To fully understand the speaker's perspective
ExplanationActive listening aims to grasp the speaker's viewpoint thoroughly.
#8
Which conflict resolution strategy involves yielding to the other party's desires?
Accommodating
ExplanationAccommodating involves giving in to the other party's needs or desires.
#9
What is a potential consequence of unresolved conflict in interpersonal relationships?
Increased tension
ExplanationUnresolved conflict often leads to heightened tension between individuals.
#10
Which conflict resolution approach emphasizes collaboration and mutual problem-solving?
Collaboration
ExplanationCollaboration involves working together to find mutually beneficial solutions.
#11
In conflict resolution, what does the term 'win-win' solution refer to?
Both parties achieve their objectives
ExplanationA 'win-win' solution satisfies the interests of all parties involved.
#12
In the context of conflict resolution, what does 'compromise' entail?
Both parties give up something to reach an agreement
ExplanationCompromise involves mutual concessions to achieve a middle ground.
#13
What is a potential consequence of unresolved conflict in the workplace?
Decreased morale
ExplanationUnresolved conflict often leads to lower morale among employees.
#14
What is the primary goal of negotiation in conflict resolution?
To reach a mutually beneficial agreement
ExplanationNegotiation aims to find a solution that satisfies the interests of all parties involved.
#15
What is a potential outcome of successful conflict resolution in interpersonal relationships?
Strengthened trust and understanding
ExplanationSuccessful conflict resolution enhances trust and understanding between individuals.