#1
Which of the following is a crucial component of effective communication in human services?
Active listening
ExplanationAttentive and responsive listening to understand the speaker's message.
#2
In the context of human services, what does 'empathy' primarily refer to?
Understanding and sharing clients' feelings
ExplanationCaring understanding of clients' emotions and experiences.
#3
Which of the following is NOT a component of non-verbal communication?
Written words
ExplanationVerbal rather than non-verbal communication.
#4
What is one potential consequence of poor communication skills in human services?
Misunderstandings and conflicts
ExplanationResulting in confusion and disagreements.
#5
Which of the following is NOT a characteristic of effective feedback?
Subjective
ExplanationObjective rather than subjective evaluation.
#6
Which of the following is a key aspect of active listening?
Showing empathy and understanding
ExplanationDisplaying care and comprehension towards the speaker.
#7
Which communication skill involves expressing understanding and compassion towards others' feelings and experiences?
Empathy
ExplanationAcknowledging and sharing others' emotions.
#8
What is a key benefit of using open-ended questions in communication?
They encourage dialogue and exploration
ExplanationAllowing for deeper conversations and diverse perspectives.
#9
Which communication skill involves understanding and correctly interpreting body language and facial expressions?
Non-verbal communication
ExplanationInterpreting unspoken cues like gestures and expressions.
#10
What is the primary purpose of using paraphrasing in communication?
To demonstrate understanding and clarify information
ExplanationRestating the speaker's message for clarity and confirmation.
#11
Which of the following is NOT a barrier to effective communication in human services?
Active listening
ExplanationActive involvement in the conversation, not a barrier.
#12
What does the acronym 'I-messages' stand for in communication?
Interpersonal messages
ExplanationExpressing feelings and thoughts from one's perspective.
#13
Which communication style focuses on both assertiveness and empathy, seeking to find a win-win solution?
Assertive
ExplanationBalancing self-assurance with consideration for others.
#14
What is one strategy to manage conflicts effectively in human services?
Using active listening and empathy
ExplanationUnderstanding and compassion to resolve disagreements.
#15
What is one way to demonstrate cultural competence in communication within human services?
Respecting and valuing diverse perspectives
ExplanationAppreciating and honoring different cultural viewpoints.