#1
Which of the following is a key aspect of crisis communication?
Open and transparent communication
ExplanationCrucial for maintaining trust and credibility.
#2
Which communication approach is effective in de-escalating a crisis situation?
Expressing empathy and active listening
ExplanationPromotes understanding and reduces tension.
#3
What is the primary goal of crisis prevention?
To minimize the impact of crises
ExplanationAims to mitigate adverse consequences.
#4
What is the purpose of a crisis communication plan?
To provide guidelines for effective communication during a crisis
ExplanationEnsures coordinated responses.
#5
What is the purpose of establishing a crisis communication team?
To facilitate effective communication and decision-making
ExplanationEnsures coordinated and informed responses.
#6
What is the primary objective of crisis communication?
To minimize damage and maintain trust
ExplanationPreserves reputation and credibility.
#7
What does the acronym 'SORROW' stand for in crisis intervention?
Support, Options, Resources, Reactions, Objectives, Wrap-Up
ExplanationIt outlines key elements for effective intervention.
#8
During a crisis, what is the primary role of a crisis intervention specialist?
To establish rapport and assess safety
ExplanationCritical for ensuring immediate well-being.
#9
In crisis communication, what is the significance of establishing credibility?
To maintain trust and believability
ExplanationEnsures receptivity to messages.
#10
Which of the following is a potential barrier to effective crisis communication?
Lack of preparation and planning
ExplanationPreparation enhances responsiveness.
#11
What is the role of active listening in crisis intervention?
To demonstrate empathy and understanding
ExplanationFosters connection and support.
#12
What is the importance of empathy in crisis intervention?
To create a sense of understanding and support
ExplanationEases emotional distress and promotes resilience.
#13
Which of the following is NOT a recommended step in crisis communication planning?
Delaying communication until all facts are known
ExplanationTimely responses are essential for managing crises.
#14
Which of the following is NOT a recommended action during the post-crisis phase?
Ignoring feedback from stakeholders
ExplanationFeedback informs future strategies.
#15
Which of the following is NOT a characteristic of effective crisis communication?
Delay in providing information
ExplanationTimeliness is critical for effective communication.
#16
Which of the following is NOT a component of crisis communication planning?
Creating confusion among stakeholders
ExplanationClarity is essential for effective communication.
#17
Which of the following is NOT a recommended strategy for maintaining trust during a crisis?
Blaming others
ExplanationUndermines accountability and trust.