#1
Which of the following is NOT a conflict resolution strategy?
Micromanagement
ExplanationMicromanagement exacerbates conflicts rather than resolving them.
#2
What is the primary goal of conflict management in organizations?
To resolve conflicts effectively
ExplanationEffective conflict management aims to resolve issues constructively.
#3
What role can effective communication play in conflict management?
It can help in understanding others' perspectives and finding common ground
ExplanationEffective communication fosters empathy and facilitates resolution by promoting understanding.
#4
Which conflict management style involves giving in to the other party's demands?
Accommodating
ExplanationAccommodating prioritizes maintaining relationships over personal objectives.
#5
What is the significance of compromise in conflict resolution?
It satisfies both parties partially.
ExplanationCompromise involves concessions from both sides, aiming for partial satisfaction.
#6
Which conflict management style emphasizes preserving harmony and avoiding confrontation?
Accommodating
ExplanationAccommodating prioritizes peacekeeping over personal objectives.
#7
Which of the following is an example of an interpersonal conflict?
A clash between two colleagues over work responsibilities
ExplanationInterpersonal conflict involves disputes between individuals within an organization.
#8
What does the term 'win-win solution' refer to in conflict resolution?
A solution where both parties achieve their objectives
ExplanationA win-win solution benefits all involved parties, leading to mutual satisfaction.
#9
What is the difference between conflict and disagreement?
Conflict is more intense and involves opposing views or interests, while disagreement is simply a difference of opinion.
ExplanationConflict entails deeper discord and opposing interests, while disagreement is a variance in opinion.
#10
Which of the following is NOT a stage in the conflict resolution process?
Escalation
ExplanationEscalation refers to the worsening of conflicts, not a stage in resolution.
#11
What is the primary difference between distributive and integrative bargaining?
Distributive bargaining is zero-sum, where one party's gain is the other's loss, while integrative bargaining seeks solutions where both parties can gain.
ExplanationDistributive bargaining focuses on dividing resources, while integrative seeks mutual benefit.
#12
Which of the following is an example of a structural conflict?
A clash between two departments due to resource allocation issues
ExplanationStructural conflicts arise from organizational elements such as resources and roles.
#13
Which conflict management style involves assertiveness and cooperation to find a mutually beneficial solution?
Collaborating
ExplanationCollaborating seeks to address concerns of all parties involved, promoting mutual gain.
#14
What is the role of a mediator in conflict resolution?
To facilitate communication and negotiation between the conflicting parties
ExplanationMediators help parties communicate effectively and work toward mutually acceptable solutions.
#15
What is the role of empathy in conflict resolution?
It helps parties understand each other's perspectives and emotions, facilitating resolution.
ExplanationEmpathy fosters understanding and emotional connection, aiding conflict resolution.
#16
What is the role of trust in conflict resolution?
Trust fosters open communication and facilitates resolution.
ExplanationTrust creates an environment conducive to open dialogue and resolution.
#17
What is the role of culture in conflict resolution?
Cultural differences can influence conflict perception and resolution approaches.
ExplanationCultural norms and values shape how conflicts are perceived and addressed.