#1
Which of the following is a common salutation used in business letters?
Dear Sir/Madam
ExplanationA generic but respectful greeting for unknown recipients.
#2
What is the standard font style and size for a professional business letter?
Times New Roman, 12pt
ExplanationA widely accepted font style and size for professional documents.
#3
In business correspondence, what does the acronym 'CEO' stand for?
Chief Executive Officer
ExplanationThe highest-ranking executive in a company.
#4
When addressing someone in a business letter, what is the appropriate title for a person with a Ph.D.?
Dr.
ExplanationA respectful title for individuals holding a doctorate degree.
#5
When drafting a business letter, what is the appropriate margin setting for the page?
1 inch on all sides
ExplanationStandard margin setting to maintain document aesthetics and readability.
#6
In a business email, what does 'CC' stand for?
Carbon Copy
ExplanationIndicates recipients who receive the email for their information.
#7
When should you use 'Reply All' in an email?
When responding to everyone in the email thread
ExplanationFor responses addressed to all recipients in the email conversation.
#8
What is the appropriate way to address a business letter to an unknown recipient?
To whom it may concern
ExplanationA respectful and neutral salutation for unidentified recipients.
#9
Which of the following is considered an appropriate closing for a formal business letter?
Best regards
ExplanationA polite and commonly used closing phrase in professional correspondence.
#10
When composing a business letter, what is the purpose of the 'Inside Address'?
To indicate the recipient's address
ExplanationSpecifies the recipient's address within the letter.
#11
What is the purpose of a 'Subject' line in business correspondence?
To summarize the main idea of the email
ExplanationProvides a concise overview of the email content.
#12
What is the purpose of using bullet points in a business document?
To create a list and improve readability
ExplanationEnhances organization and readability for listing information.
#13
When drafting a business email, what should you consider regarding the tone and formality?
Adapt the tone based on the recipient and context
ExplanationAdjusts tone and formality according to the recipient and situation.
#14
What is the purpose of a 'Blind Carbon Copy (BCC)' in an email?
To secretly share the email with someone without the main recipient's knowledge
ExplanationAllows discreetly sharing the email with undisclosed recipients.
#15
In business communication, what does 'SWOT' stand for?
Strengths, Weaknesses, Opportunities, Threats
ExplanationAnalysis of a company's strengths, weaknesses, opportunities, and threats.