#1
Which of the following is not a primary source of conflict?
Conflict resolution
ExplanationConflict resolution aims to resolve conflicts, not create them.
#2
What is one way to manage conflict constructively?
Seeking understanding and compromise
ExplanationBy seeking understanding and compromise, conflicts can be resolved positively.
#3
Which conflict resolution style prioritizes one's own concerns over the concerns of others?
Competing
ExplanationCompeting style is assertive and uncooperative, focusing solely on achieving one's own goals.
#4
Which conflict management strategy involves seeking a solution that satisfies both parties' interests?
Collaborating
ExplanationCollaboration seeks to find win-win solutions by addressing the concerns of both parties.
#5
Which conflict resolution technique emphasizes active listening and empathy?
Collaborating
ExplanationCollaboration requires active listening and understanding of each party's perspective.
#6
What is a characteristic of distributive bargaining?
Involves zero-sum games
ExplanationDistributive bargaining often involves a win-lose mentality where one party's gain is the other's loss.
#7
What is a common outcome of conflict escalation?
Greater harm and damage
ExplanationAs conflicts escalate, the potential for harm and damage increases.
#8
What is the difference between substantive and procedural conflict?
Substantive conflict involves disagreements over goals, while procedural conflict involves disagreements over how to achieve those goals.
ExplanationSubstantive conflict concerns what is being pursued, while procedural conflict concerns how it's being pursued.
#9
What is a potential consequence of unresolved conflict within a team?
Increased turnover
ExplanationUnresolved conflicts can lead to dissatisfaction and increased turnover among team members.
#10
What is the difference between compromise and collaboration in conflict resolution?
Compromise involves finding a middle ground, while collaboration involves working together to find a solution that satisfies both parties.
ExplanationCompromise involves mutual concessions, while collaboration involves joint problem-solving.
#11
What is an essential component of conflict resolution?
Compromise
ExplanationCompromise is vital for finding mutually acceptable solutions to conflicts.
#12
What is a characteristic of high-conflict personalities?
Tendency to blame others
ExplanationHigh-conflict personalities often deflect responsibility and blame others for issues.