#1
Which communication style emphasizes harmony and avoiding conflict?
Passive
ExplanationPassive communication style focuses on maintaining harmony and avoiding conflict by not expressing one's needs or opinions.
#2
What does the 'I' in the 'I-message' communication technique stand for?
I
ExplanationThe 'I' in 'I-message' stands for the person expressing their feelings or needs, promoting self-responsibility in communication.
#3
What is a characteristic of nonverbal communication?
It includes gestures and facial expressions
ExplanationNonverbal communication involves gestures and facial expressions, conveying messages without using words.
#4
In the context of communication, what does the term 'body language' refer to?
The nonverbal cues conveyed through physical gestures and movements
ExplanationBody language refers to the nonverbal cues conveyed through physical gestures and movements.
#5
What is the term for communication that occurs through written language?
Written communication
ExplanationWritten communication refers to the exchange of information through written language, such as emails, letters, or texts.
#6
What is a potential consequence of poor communication skills in the workplace?
Conflict and misunderstandings
ExplanationPoor communication skills in the workplace can lead to conflicts and misunderstandings, affecting productivity and team dynamics.
#7
Which communication style is characterized by expressing one's own needs and feelings while also considering others'?
Assertive
ExplanationAssertive communication involves expressing one's needs and feelings assertively, taking into account the feelings of others.
#8
Which communication style tends to be overly accommodating and can lead to feelings of resentment?
Passive
ExplanationPassive communication style involves being overly accommodating, often leading to suppressed feelings and potential resentment.
#9
Which communication style involves expressing one's needs and desires in a way that disregards the needs of others?
Aggressive
ExplanationAggressive communication style involves expressing needs and desires forcefully, often disregarding others' needs.
#10
What is a key aspect of effective listening?
Demonstrating empathy
ExplanationEffective listening involves demonstrating empathy, understanding and connecting emotionally with the speaker.
#11
Which communication style involves indirectly expressing hostility or resentment?
Passive-aggressive
ExplanationPassive-aggressive communication involves indirectly expressing hostility or resentment, often in a subtle manner.
#12
Which communication style involves being manipulative and deceitful?
Manipulative
ExplanationManipulative communication style involves being deceitful and using manipulative tactics to achieve one's goals.
#13
In the communication model, what is the purpose of feedback?
To confirm understanding
ExplanationFeedback in communication serves to confirm understanding, ensuring that the message sent is accurately received.