Retail Pharmacy Operations and Customer Service Quiz

Amoxicillin is a prescription antibiotic, not an OTC medication.

'OTC' stands for 'Over-the-Counter' in pharmacy, indicating medications available without a prescription.

The primary responsibility of a pharmacist in a retail pharmacy is to ensure the safe and effective use of medications.

'Medication Adherence Rate' is a common metric used to measure pharmacy performance, indicating patients' adherence to prescribed medications.

The primary purpose of a medication label is to provide instructions for use and convey important warnings.

Retail pharmacies often provide medication synchronization as a service to enhance customer convenience, aligning medication refill schedules.

'POS' in retail pharmacy stands for 'Point of Sale,' representing the location where transactions occur.

A 'Drug Utilization Review (DUR)' aims to identify and prevent potential drug interactions and therapy duplications.

In pharmacy, the term 'Rx' commonly refers to a prescription.

A pharmacy manager typically oversees responsibilities such as managing inventory and ordering supplies.

Pharmacy benefit managers (PBMs) play a role in negotiating drug prices with manufacturers in the retail pharmacy industry.

'NDC' in pharmacy operations stands for 'National Drug Code,' uniquely identifying medications.

A pharmacy technician's role includes assisting pharmacists in the dispensing of medications.

'HIPAA' in pharmacy operations stands for 'Health Information Portability and Accountability Act,' ensuring patient information confidentiality.

Just-in-time ordering is a common strategy to manage medication inventory in retail pharmacies, minimizing excess stock.

A pharmacy audit serves to evaluate the accuracy and compliance of pharmacy operations.

The primary goal of Medication Therapy Management (MTM) services in retail pharmacy is to optimize medication therapy for patients, ensuring positive health outcomes.