#1
Which of the following is a basic principle of effective organizational communication?
Openness
ExplanationEncourages honesty and transparency within the organization.
#2
What does the 'grapevine' refer to in organizational communication?
Informal communication networks
ExplanationUnofficial channels where information spreads spontaneously.
#3
Which of the following is an example of non-verbal communication?
Facial expressions
ExplanationConveys messages through facial cues and gestures without words.
#4
What is the main purpose of downward communication in an organization?
To provide guidance and instructions
ExplanationTransmits directives and information from higher to lower levels.
#5
Which of the following is a potential consequence of poor organizational communication?
Confusion and conflict
ExplanationLeads to misunderstandings and discord within the organization.
#6
Which communication strategy emphasizes sharing information openly throughout the organization?
Transparency
ExplanationPromotes visibility and accessibility of information.
#7
What is the purpose of using feedback loops in organizational communication?
To facilitate continuous improvement
ExplanationEnables learning and adaptation based on input and reactions.
#8
What is the primary goal of upward communication in an organization?
To convey grievances and suggestions
ExplanationFacilitates expression of concerns and ideas from lower to higher levels.
#9
Which communication barrier refers to the tendency to interpret messages based on personal beliefs and biases?
Selective perception
ExplanationFilters messages based on preconceived notions and perspectives.
#10
Which type of communication network allows all members to communicate directly with each other?
All-channel network
ExplanationEnables unrestricted flow of communication among all members.
#11
Which communication model views communication as a dynamic process influenced by various factors?
Transactional model
ExplanationAcknowledges that communication is interactive and reciprocal.
#12
In the context of organizational communication, what does the acronym 'SMART' stand for?
Specific, Measurable, Achievable, Relevant, Time-bound
ExplanationCriteria for setting effective and clear objectives.
#13
What is the purpose of a communication audit in organizational communication?
To assess the effectiveness of communication processes
ExplanationEvaluates the efficiency and impact of communication methods.
#14
In the context of organizational communication, what does 'PARC' stand for?
Plan, Act, Review, Communicate
ExplanationA systematic approach to communication process management.