#1
Which of the following is NOT a barrier to effective communication?
Virtual barriers
ExplanationPhysical barriers such as distance and technology.
#2
What does 'active listening' involve?
Listening and responding with empathy
ExplanationEngaging fully with the speaker's words and emotions.
#3
Which of the following is an example of nonverbal communication?
Facial expressions
ExplanationCommunicating through facial cues rather than words.
#4
Which of the following is an example of verbal communication?
Writing an email
ExplanationUsing spoken or written words to convey messages.
#5
What is the primary purpose of paraphrasing in communication?
To summarize the speaker's message
ExplanationRestating the speaker's words to ensure understanding.
#6
Which of the following is NOT a component of nonverbal communication?
Written text
ExplanationNon-written cues like body language and gestures.
#7
What is the difference between hearing and listening?
Hearing involves only the ears, while listening involves the mind and attention
ExplanationActive engagement versus passive reception.
#8
What is the role of feedback in communication?
To provide validation and clarification
ExplanationOffering response and ensuring mutual understanding.
#9
Which of the following is a key characteristic of assertive communication?
Respectful expression of one's thoughts and feelings
ExplanationConfidently stating opinions while respecting others.
#10
What is the significance of maintaining eye contact in communication?
It shows attentiveness and interest
ExplanationDemonstrates engagement and focus on the speaker.
#11
What is 'empathic listening'?
Listening with the intent to understand and share the speaker's feelings
ExplanationUnderstanding and connecting with the speaker's emotions.
#12
What does the acronym 'SOLER' stand for in the context of active listening?
Silence, Open posture, Lean forward, Eye contact, Relaxed
ExplanationGuidelines for attentive listening.
#13
What is the purpose of mirroring in communication?
To establish rapport and trust
ExplanationReflecting the speaker's emotions to build connection.
#14
What does the acronym 'HEAR' stand for in the context of communication?
Honesty, Empathy, Assertiveness, Respect
ExplanationEssential qualities for effective interaction.
#15
What does the acronym 'ACK' stand for in the context of active listening?
Acknowledge, Clarify, Know
ExplanationSteps for clarifying understanding.