#1
Which of the following is an example of business correspondence?
Writing a complaint letter to a company
ExplanationBusiness correspondence involves formal written communication with external entities, such as writing complaint letters to companies.
#2
Which of the following is an example of stationery typically used in business communication?
Notepads
ExplanationStationery like notepads is commonly used in business communication for jotting down quick notes or messages.
#3
What is the purpose of a business envelope?
To protect the contents of a letter during mailing
ExplanationBusiness envelopes serve the purpose of safeguarding the letter's contents while in transit through the mail.
#4
What is the purpose of using a signature block in a business letter?
To provide a space for the sender to sign their name
ExplanationA signature block in a business letter designates a space for the sender to physically sign their name, adding a personal touch to the communication.
#5
What is the purpose of a subject line in an email?
To provide a summary of the email's content
ExplanationThe subject line in an email serves to give a concise summary of the email's content, aiding recipients in quickly understanding the message.
#6
What is the purpose of using a clear and concise writing style in business communication?
To ensure the message is easily understood
ExplanationA clear and concise writing style in business communication is essential to ensure that the message is easily understood by the recipient.
#7
What is the purpose of using a letter fold in business correspondence?
To protect the letter during mailing
ExplanationA letter fold in business correspondence helps protect the letter and its contents during the mailing process.
#8
What is the purpose of using letterhead in business correspondence?
To display the company's identity and contact information
ExplanationLetterhead is used in business correspondence to showcase the organization's identity and essential contact details.
#9
Which of the following is NOT a common type of business letter?
Memo
ExplanationWhile memos are common in business communication, they are not categorized as formal business letters.
#10
What is the purpose of a 'cc' notation at the bottom of a business letter?
To inform the recipient that they are being carbon copied on the letter
ExplanationThe 'cc' notation in a business letter indicates that a copy of the letter is being sent to another recipient for their information.
#11
Which of the following is an example of formal business communication?
Writing a report for your supervisor
ExplanationFormal business communication includes activities like preparing reports for supervisors.
#12
What is the purpose of a memorandum (memo) in business communication?
To provide a brief message or announcement within an organization
ExplanationMemoranda, or memos, are used for brief internal communication within an organization, conveying messages or announcements.
#13
Which of the following is an example of an appropriate closing for a formal business letter?
Sincerely
ExplanationClosing a formal business letter with 'Sincerely' is a conventional and polite way to end the communication.
#14
Which of the following is an example of a salutation in a business letter?
Dear Sir/Madam
ExplanationAddressing the recipient with 'Dear Sir/Madam' is an example of a salutation in a formal business letter.